As the digitised business landscape unfolds in 2023, Customer Relationship Management (CRM) systems have risen from the realm of useful tools to being indispensable allies for enterprises worldwide. Notably, the catalytic pairing of CRM with Artificial Intelligence (AI) has set off a revolution, enabling businesses to streamline operations, curate personalised customer experiences, predict consumer behaviours, […]
Category Archives: Artificial Intelligence
Artificial Intelligence, Automation, The Future
The Future of Work: Charting the Course of Human Jobs over the Next Century
08
Jul
Jul
As we peer into the trajectory of human jobs over the next century, we find ourselves perched on the edge of a future that is as exhilarating as it is uncertain. With an altruistic eye, let’s chart the course of work as informed by ongoing research and technological advancements. To start, automation and artificial intelligence […]
05
Jul
Jul
In the crucible of innovation, technology emerges as a relentless harbinger of change. Its myriad complexities and transfiguring potential intertwine with our lives, altering our perceptions and interactions with our world. Just as a ripple can reshape the stillness of a pond, technology redefines the parameters of business, triggering a cascading effect of change that, […]
Artificial Intelligence, Chat GPT-3, Chatbot
Prompt Engineering: A Deep Dive into Boosting AI System Performance
23
Jun
Jun
In their GPT-3 paper (Brown, Tom B., et al. “Language Models are Few-Shot Learners.” arXiv preprint arXiv:2005.14165, 2020), they emphasise that generating good prompts for the model is a non-trivial task that requires a certain level of skill and understanding of the model. This highlights the significance of prompt engineering in the practical use of […]
Artificial Intelligence, Chat GPT-3, Chatbot
Integrating ChatGPT-3 into Service Cloud: An Australian Perspective
31
Jan
Jan
Service Cloud is a popular customer service platform that helps businesses manage customer interactions and support requests. With the advent of AI technology, businesses are now exploring the integration of language models like ChatGPT-3 into Service Cloud to improve the customer experience and streamline operations. In this article, we’ll take a closer look at the […]
Artificial Intelligence, Chatbot
Unlocking the Power of Chat GPT-3 in Zoho SalesIQ: Benefits, How-To, and Best Practices
19
Jan
Jan
Chatbots have been around for a while now, but with the release of GPT-3, the capabilities of these AI-powered tools have taken a huge leap forward. Zoho SalesIQ, a powerful sales and customer engagement tool, has recently integrated Chat GPT-3 into its platform, and the results have been nothing short of impressive. In this blog […]