Category Archives: Artificial Intelligence

Innovative Synergy: Harnessing the Power of AI-Integrated CRM Systems in 2023


As the digitised business landscape unfolds in 2023, Customer Relationship Management (CRM) systems have risen from the realm of useful tools to being indispensable allies for enterprises worldwide. Notably, the catalytic pairing of CRM with Artificial Intelligence (AI) has set off a revolution, enabling businesses to streamline operations, curate personalised customer experiences, predict consumer behaviours, […]

The Future of Work: Charting the Course of Human Jobs over the Next Century

The Future of Work

As we peer into the trajectory of human jobs over the next century, we find ourselves perched on the edge of a future that is as exhilarating as it is uncertain. With an altruistic eye, let’s chart the course of work as informed by ongoing research and technological advancements. To start, automation and artificial intelligence […]

Tech’s Profound Dance

Artificial Intelligence

In the crucible of innovation, technology emerges as a relentless harbinger of change. Its myriad complexities and transfiguring potential intertwine with our lives, altering our perceptions and interactions with our world. Just as a ripple can reshape the stillness of a pond, technology redefines the parameters of business, triggering a cascading effect of change that, […]

Prompt Engineering: A Deep Dive into Boosting AI System Performance

Prompt Engineering

In their GPT-3 paper (Brown, Tom B., et al. “Language Models are Few-Shot Learners.” arXiv preprint arXiv:2005.14165, 2020), they emphasise that generating good prompts for the model is a non-trivial task that requires a certain level of skill and understanding of the model. This highlights the significance of prompt engineering in the practical use of […]

Integrating ChatGPT-3 into Service Cloud: An Australian Perspective

ChatGPT-3 and Service Cloud

Service Cloud is a popular customer service platform that helps businesses manage customer interactions and support requests. With the advent of AI technology, businesses are now exploring the integration of language models like ChatGPT-3 into Service Cloud to improve the customer experience and streamline operations. In this article, we’ll take a closer look at the […]

Unlocking the Power of Chat GPT-3 in Zoho SalesIQ: Benefits, How-To, and Best Practices

Chat GPT and Sales IQ

Chatbots have been around for a while now, but with the release of GPT-3, the capabilities of these AI-powered tools have taken a huge leap forward. Zoho SalesIQ, a powerful sales and customer engagement tool, has recently integrated Chat GPT-3 into its platform, and the results have been nothing short of impressive. In this blog […]