Automation is becoming increasingly popular among business owners, as it offers an effective way to streamline workflow and improve efficiency. According to a survey by the software company Guru, 76% of businesses are already using automation tools such as robotic process automation (RPA) and machine learning to improve efficiency and reduce costs. Automation can help […]
Author Archives: Adam Winchester
Artificial Intelligence, Chat GPT-3, Chatbot
Integrating ChatGPT-3 into Service Cloud: An Australian Perspective
31
Jan
Jan
Service Cloud is a popular customer service platform that helps businesses manage customer interactions and support requests. With the advent of AI technology, businesses are now exploring the integration of language models like ChatGPT-3 into Service Cloud to improve the customer experience and streamline operations. In this article, we’ll take a closer look at the […]
Information Technology, Startups, vCTO
The Benefits of Hiring a Virtual CTO in Sydney: A Guide for Startups
24
Jan
Jan
Hiring a Chief Technology Officer (CTO) for a startup is an important decision that can make or break the success of the business. A CTO is responsible for the technical direction of the company, and can be instrumental in helping to launch a successful startup. But what if you don’t have the budget to hire […]
Digital Transformation, eCommerce, Risk Management
Integrating Digital Identification into Your eCommerce Store: A Guide to Risk Mitigation and Compliance
19
Jan
Jan
Digital identification is a crucial aspect of modern eCommerce and compliance with anti-money laundering (AML) legislation. By integrating digital identification into your sign-up process, you can not only improve the user experience, but also mitigate risks such as fraud and identity theft. In this blog post, we will discuss the key steps for integrating digital […]
Digital Transformation, Information Technology, IT Rationalisation, Mergers and Acquisitions
Navigating IT Rationalisation in Mergers and Acquisitions: A Step-by-Step Guide
19
Jan
Jan
Bringing in a purchased company can be a daunting task, especially when it comes to rationalising the IT systems of both companies. But with proper planning and a solid change management strategy, you can ensure that everyone gets on the same technology stack and on the same page quickly. In this blog post, we will […]
Artificial Intelligence, Chatbot
Unlocking the Power of Chat GPT-3 in Zoho SalesIQ: Benefits, How-To, and Best Practices
19
Jan
Jan
Chatbots have been around for a while now, but with the release of GPT-3, the capabilities of these AI-powered tools have taken a huge leap forward. Zoho SalesIQ, a powerful sales and customer engagement tool, has recently integrated Chat GPT-3 into its platform, and the results have been nothing short of impressive. In this blog […]
18
Jan
Jan
Choosing the right technology for your business can be a daunting task, especially when it comes to sales, customer support, and project management. These are crucial areas for any business, and selecting the wrong tools can lead to wasted time, lost opportunities, and unhappy customers. In this blog post, we’ll take a look at some […]
12
Jan
Jan
A Comprehensive 3–Day Course with Bespoke Options, Knowledge Gap Analysis and Uplifting Organisational Solutions For business owners in Sydney, Zoho CRM is the perfect solution to help streamline their operations and manage their customer relationships. But with this powerful software, comes the need for staff to undergo proper training in order to get the most […]
08
Dec
Dec
Poor business process efficiency has serious ramifications for your profitability and growth potential. In short, bad process often leads to lost money, missed opportunities, disengaged staff and a poor customer experience. It’s pretty hard to grow your business when all your daily tasks take longer than they should. Here’s why it’s so important to identify […]
08
Nov
Nov
Digital transformation is crucial to remain competitive, make smart business decisions and improve your customers’ experience. If you don’t have a digital transformation strategy in place, here’s why you should. What is digital transformation? Digital transformation can mean a couple of different things. Firstly, it can mean replacing manual processes with digital ones. For example, […]
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